TERMS & CONDITIONS

Reservation Confirmation

Reservations are handled on “first come, first served” basis. 1st night from the total room revenue is required at the time of booking to secure your reservation. The balance of the total amount needs to be paid upon arrival.

Changes to Bookings

All requests for changes to bookings must be made in writing. While Kalapa Villa Resort will endeavor to accommodate booking changes this will only occur subject to availability.

Our Seasons

Unless otherwise noted our booking seasons are:

Normal Season: Peak Season:
  • January 9th to May 31st
  • September 16th to December 19th
  • Excludes Easter & Chinese New Year
  • December 20th to January 8th
  • Jun 1st to September 15th
  • Easter Week (17 Apr – 24 Apr 2014)
  • Chinese New Year (29 Jan – 4 Feb 2014)

Cancellation Policy

  • 1st (first) night non-refundable deposit to be charged upon booking and the balance of payment is available to be settled upon your arrival.
  • If no show, the total price of the reservation will be charged.
  • Your credit card details are only used to guarantee your booking.
  • Full payment will be done at the hotel.

Functions and Events

Kalapa Villa Resort must approve any functions or events you plan to hold during your stay in our properties, including approval for guest numbers that exceed 50% above the number of guests registered to stay. Such approval is at the sole discretion of Kalapa Villa Resort and will be priced accordingly. Full terms and conditions for the staging of functions and events will be forwarded upon application.

Kalapa Villa Resort reserves the right to insist on the appointment of a professional Event Organizer before permission to hold a function is granted.

Damages, breakages or losses

Guests are responsible for looking after the property, leaving it in good order and in a clean condition. Guests also undertake to pay for damages, breakages or losses they may be responsible for during the period of their stay. Kalapa Villa Resort reserves the right to reclaim the hired property if the hirer, members of the guest party or guest visitors cause damage or mess.

Insurance

We strongly recommend that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, including evacuation, injury, death, loss of baggage and personal items, theft, cancellation and other travel contingencies.

Responsibility

Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay with Kalapa Villa Resort, or during your participation in any activities during your visit to Bali. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.

US$ Bank Account Details and Credit Card Transfers

Bank Account details, or details for making credit card payments for transfer of rental funds, will be sent at the same time as the tentative booking confirmation.